The award signifies that Wellesley Volkswagen is an industry leader in customer satisfaction
Wellesley, MA (February 14, 2014) — Wellesley Volkswagen has joined the ranks of Volkswagen dealers who have excelled in all aspects of the customer experience by winning the coveted Customer First Club Award 2 years in a row!
Members of the elite Customer First Club are selected by Volkswagen customers through a Customer Experience Survey. Only 50 dealerships in the United States receive Customer First Club membership. According to the feedback from customers, the 50 dealers excelled in all aspects of the customer experience, including new car, pre-owned and service.
Robert Martell (Vice President, VWoA): “Our customers have spoken, and it is an honor to know that they are pleased with the level of service they received at Wellesley Volkswagen. Wellesley VW Staff thrives on delivering industry- leading customer service, and we applaud the dealership’s employees for operating in continued excellence."
Volkswagen has received international awards for its eco-friendly manufacturing facility located in Chattanooga, Tennessee. The Chattanooga manufacturing facility builds the all-new Passat Sedan, specifically designed for the North American market and winner of the Motor Trend magazine 2012 Car of the Year award. Volkswagen Chattanooga is the first and still only car factory worldwide with a LEED Platinum certification. It is also certified according to ISO 14001 for its environmental management system and according to ISO 50001 for its energy management system.
“We vow to make owning a Volkswagen something to smile about”.