DealerRater® Announces the Winners of the 2011 Dealer of the Year Awards

 

DealerRater Honors 31 Car Dealers for Outstanding Customer Satisfaction Based on Customers’ Online Reviews Posted on DealerRater’s Web Site
WALTHAM, Mass. - February 1, 2011 - DealerRater, the world’s premier car dealer review web site, today announced the winners of the 2011 Dealer of the Year Award Program.    The awards are given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.

 

We are happy to announce that Wellesley Volkswagen has won the 2011DealerRater Volkswagen Dealer of the Year* award. The entire team at Wellesley Volkswagen works hard to provide excellent customer.

 

The 2011 award winners demonstrated consistently high PowerScore ratings for customer satisfaction, placing them in the top of their class. The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater user rating and the total number of reviews written about the dealership during the 2010 calendar year. The dealership must also have at least twenty-five (25) new reviews written on DealerRater’s web site during the previous calendar year and an average rating greater than 4.0, with 5.0 as the highest possible score.

 

“We are delighted to distinguish all of our award recipients for their outstanding customer service ratings,” said Chip Grueter, president of DealerRater. “Our overall winner, Russell & Smith Honda, joined our Certified Dealer Program in 2009 and is a first-time recipient. We congratulate them and look forward to their continued success.”

 

About DealerRater®
DealerRater was founded in 2002 as the first car dealer review website worldwide. With more than 250,000 people joining the DealerRater user community each month, DealerRater is fast becoming the world’s #1 online resource for anyone seeking third-party information on automobile dealerships.    DealerRater features more than 38,000 U.S. and International car dealers, 250,000 user reviews and over 1,000,000 classified ads. DealerRater attracts more than 3 million consumers every year who visit the site to search for car dealerships, read current reviews, write their own descriptive reviews, and find car deals – all for free. Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience. In addition, DealerRater offers qualified car dealers a Certified Dealer Program as a reputation management tool to help them grow their online presence and achieve higher SEO rankings across the Web